Frequently Asked Questions
Where is your store? What are your opening hours?
Where is your store? What are your opening hours?
Address: Room 1405B, 14/F, Block B, Sea View Estate, 2-8 Watson Road, North Point, Hong Kong.
Opening Hours: Monday to Friday, 10:00 AM to 8:00 PM.
What payment methods do you accept online?
What payment methods do you accept online?
We accept the following payment methods for online orders:
Credit Card (Visa / Mastercard), PayMe, FPS, AlipayHK, and WeChat Pay HK.
How can I confirm and track my order?
How can I confirm and track my order?
After you place an order, you will receive a confirmation email from us.
Registered members can also check the latest order status at any time by logging in and visiting the "My Account" section.
How long will it take for my order to arrive after payment?
How long will it take for my order to arrive after payment?
For Hong Kong orders with in-stock items, delivery typically takes 2-4 business days after successful payment.
If your order contains both in-stock and pre-order items, we will ship everything together once the pre-order items arrive. Please allow approximately 4-6 weeks for pre-order items.
Can I return or exchange an item?
Can I return or exchange an item?
All sales are final. We do not offer returns or exchanges.
However, we will replace items that are delivered in a damaged condition. To request a replacement, you must provide a photo of the damaged item within 7 days of receiving your order. After we verify the damage, we will contact you to arrange for a replacement.
南亞圖書有沒有專門的親子活動？
南亞圖書有沒有專門的親子活動？
南亞圖書會舉辦專門的親子活動，例如過去曾有結合職能體驗的「小小店長」活動（包含整理圖書、顧客服務等），也曾舉辦「智樂繽FUN」短片分享活動，主要圍繞樂智高及智高FUN智能啟發課，鼓勵親子互動學習。如果您們都有意了解更多家庭及親子相關活動，可以email service@sadirect.com.hk或 WhatsApp 我們。
